The ability of an organization to adopt new business models and IT innovation will be one of the biggest indicators of its success in the next era of public-sector transformation. Some of the key survey findings include:
- Greater focus on quality of citizen service. Almost 90 percent of executives believe that citizen expectations for speed and accuracy of service will increase between now and 2010. With technology having one of the greatest impacts on organizations, executives will turn to IT solutions and employee training to fulfill citizens’ needs. Government agencies will also look to technology to meet growing expectations for transparency .
- Adaptability. Swift adaptability to change is seen by public sector executives as one of their most important challenges. Changing how public sector organizations are run will be even more important than what they do. Moreover, new public sector business models are essential in improving service quality, a strategic priority for government agencies.
- Requirement for transparency. In 2010, citizens will expect more information both on the services they consume and on the value of the public investment. Public sector executives expect to see an increase in the information that is made directly accessible to citizens as well as a growing expectation for solid social and financial returns on the investment of public dollars in IT solutions .
- The human resource challenge. How organizations utilize IT and user acceptance of new technologies will be two of the biggest changes in public sector operations in 2010. Adaptation of the workforce and overcoming cultural resistance to organizational change are a big part of that challenge, one that may be met by engaging both younger and senior employees in the “how you want to work” process .
- Public-private partnerships, borrowing best practices. Public sector executives believe that borrowing best practices from the private sector is among the top ways that their organizations will change between now and 2010. The flow of accurate and timely information within, across and beyond organizational boundaries will play a central role in boosting public-private partnerships, as well as cooperation within the public sector .
- Public-private partnerships, borrowing best practices. Public sector executives believe that borrowing best practices from the private sector is among the top ways that their organizations will change between now and 2010. The flow of accurate and timely information within, across and beyond organizational boundaries will play a central role in boosting public-private partnerships, as well as cooperation within the public sector .
- Multiple dimensions to ROI. The use of business cases will become increasingly common in public sector organizations to justify significant capital expenditures. This will not only incorporate traditional financial return on investment (ROI), but respondents expect to measure social and political ROI in the coming five years, as well.
The Svelte leverage:
We partner with our customers, combining expert domain knowledge and outstanding technical capabilities to provide a wide range of information and technology management, solutions architecture and software engineering, and infrastructure and systems management services to help better execute the business of government.
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