Quality: The Need

The most progressive view of quality is that it is defined entirely by the customer or end user and is based upon that person's evaluation of his or her entire customer experience. The customer experience is the aggregate of all the touch points that customers have with the company's product and services, and is by definition a combination of these. For example, any time one buys a product one forms an impression based on how it was sold, how it was delivered, how it performed, how well it was supported etc. Through modern day quality measure we can get fewer defective parts and lower cost and shorter cycle times, and so on.

Many different techniques and concepts have evolved to improve product or service quality, including Six Sigma, Lean Processing, TQM, Theory of Constraints (TOC), Quality Management Systems (ISO 9000 and others) and continuous improvement.

Quality is – Customer’s satisfaction

Organizations have always used quality improvement tools to come up with better products & services to attract the customers and retain the market shares.
Considering the paramount importance of Quality Svelte Systems has been working with its clients in imparting Quality Based Training like:

• Six Sigma Training
• Lean Processing
• Theory of Constraints
• Total Quality Management

These are toolkits to reduce waste in business process. These concepts are proven and have offered various advantages to clients like:

• Rapid & Breakthrough process improvement.
• Enhanced customer focus.
• Data & Fact based decision making.
• Creating culture for continuous & tangible improvements.
• Structured problem solving.

Benefits to Companies:

• A foundation for continuous improvement.
• A journey towards Operational & Business excellence.
• Huge financial savings & increased competitiveness.
• Increased Customer Satisfaction & market share.
• Increased participation & acceptance from employees.