TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.

Total quality is called total because it consists of 3 qualities:

• Quality of return to satisfy the needs of the shareholders,
• Quality of products and services to satisfy some specific needs of the consumer (end user)
• Quality of life - at work and outside work - to satisfy the needs of the people in the
  organization.

TQM Training Module:

• Determine the impact of quality on profitability
• Adopt TQM as a fundamental business strategy
• Communicate the importance of customer focused TQM
• Use seven QC tools for data collection and analysis
• Implement a business strategy driven by Total Quality Management (TQM)
• Accomplish the cultural transformation necessary for successful implementation of
  total quality practices
• Achieve world-class status in manufacturing and service through TQM